• *Free shipping on all orders over €60,-
  • *Excellent quality
  • *Express order possible
  • *Design it yourself!
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+31 (0)34-6211723

FAQ

How do I pay at Bulbby?
Is it safe to order online?
What is the delivery time?
Does Bulbby deliver anywhere?
Can I send the gift directly to the person I’ve bought it for?
I work during the day; how do I get my purchase delivered?
What is personalization? What is a logo?
How can I choose a product and/or personalize it?
What is the quality of the logo print?
Can I put the textile products in the washing machine?
How do I know whether the name or words fit in the logo?
Can I use my own logo design?

How do I pay at Bulbby?
Bulbby offers you a number of payment methods (depending on your country of residence). All methods are being handled by our third party specialist Triple Deal Payment Services: 

Within the Netherlands:

  • Bank transfer: You have to take care of the payment yourself by wiring the money to TripleDeal. As soon as we have received your money we will process your order. Be aware that this process takes more time!
  • iDEAL: iDEAL is a standard method for online payments within the Netherlands. By using TripleDeal we will start processing your order the same day.
  • MasterCard, VISA, American Express: This is internationally probably the most used way for online payments. After a successful credit card payment Bulbby will start to process your order the same day.

Other countries: Bulbby (Triple Deal) supports local payments methods applicable for the country you live in. Triple Deal will show you all possible payment methods for your country. Credit cards (MasterCard, VISA, Amex) are accepted globally.

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Is it safe to order online?
At Bulbby we strive to be as secure as possible. We therefore have selected a well known payment provider (Triple Deal) to handle payments. During the payment process, all your communication will be encrypted using a so called Secure Socket Layer system.

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What is the delivery time?
Bulbby always aims to ship your order within 5 working days after we have received your payment. Expedite orders will be shipped within 2 days. Take into account that shipping time depends on where you are located (Bulbby is based in the Netherlands).

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Does Bulbby deliver anywhere?
Yes, we do! Just fill in where we have to ship your purchase to and we will make sure it gets there!

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Can I send the gift directly to the person I’ve bought it for?
Of course! Just enter the address of the person you would like to have the gift shipped to! This can be anywhere in the world. Don’t forget to add a gift card to the gift!

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I work during the day; how do I get my purchase delivered?
Bulbby aims to offer a selection of products that fits (most) mailboxes. For each product, we indicate whether this is the case. We always try to package your purchases in such a way to minimize the burden at the door delivery, so you won’t have to be home. However sometimes we need to make a package anyhow. Most delivery services notify you where to pick-up such packages in case you are not at home.

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What is personalization? What is a logo?
Bulbby’s products can be personalized for anyone. We do not only print a name or word on the product that you purchase but we also have a wide variety of designer logos. Our logos are created in such a way that the name, birthday, initials or whatever you’d like will be integrated into the logo. The combination of words and logo will be printed on the product that you have chosen.

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How can I choose a product and/or personalize it?
We have a four-step process in which you can personalize your product:

Step 1: Choose a product you like
Step 2: Choose a logo style you like
Step 3: Choose the colors
Step 4: Enter personal details like a name or quote

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What is the quality of the logo print?
At Bulbby we use the most modern materials and printing processes. By doing so, we are sure that the logos will be printed permanently on the products. The print is very durable and washable (if applicable). We use a bright and full color scheme for the logos.

Some products can’t be washed in the dishwasher. To know if this is the case with your product, you can find it at the information on the page of the product.  

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Can I put the textile products in the washing machine?
Of course you can! We advise you to wash our textile products at a maximum of 40°C or 104°F and to avoid using a dryer. In addition, we strongly recommend you the wash clothes inside out and to iron the logo from the inside after washing.

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How do I know whether the name or words fit in the logo?
Bulbby’s logo collection has been created in such a way that we allow a wide variety of words. However, if you wish to have a part of the requested data not to be printed in the logo (for example some logos require a birth place) please fill in a “-“ and we will skip that data.

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Can I use my own logo design?
You can always choose your own text in our logo's. However, our standard set of logos are tailored for our products. If you would like to have your own logo printed, please contact us and we will see what we can do.

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